Returns and refunds

Updated November 1, 2026.

Return conditions

For a change-of-mind return, contact us within seven calendar days of receiving your order. Items must be unused, apart from reasonable inspection and indoor fitting, with their included accessories and tags. Original packaging is preferred where available. These conditions do not limit rights concerning faulty, damaged or incorrectly supplied goods.

How to request a return

1. Email aloha82@gmail.com, or call +55 (47) 3367-0297, with your order reference, the items concerned and your request.
2. We will send return instructions and arrange a prepaid return label or collection. Please wait for these instructions before posting the parcel.
3. Pack the items securely and retain proof of return.

Return address and cost

The business mailing address is Avenida Brasil, 1271, Sala Le 35 Piso Estaleiro, Centro, Balneário Camboriú, SC, postal code 88330-900, Brazil. Returns may require shipment to Brazil; we arrange and pay for the eligible return, including required return-shipping documentation. Confirm the return destination with us before dispatch. We do not charge a restocking or administration fee.

Refunds

For an accepted return, we refund the amount paid for the returned items, including any shipping charge that must be refunded. Standard delivery is free. We submit the refund to the original payment method promptly after receiving and checking the returned items and notify you by email. Your bank or payment provider controls when the credit appears on your statement; we can provide the refund reference.

Cancellations and exchanges

To cancel before shipment, contact us immediately. If the order has not shipped, we cancel it and promptly refund the payment. If it has already shipped, follow the return procedure. For a different size or product, request a return and place a new order; availability is checked when you order.

Faulty, wrong or damaged items

Contact us promptly with the order reference and a description of the issue; photos can help us assess it. We will arrange an appropriate remedy, including a replacement or refund where applicable, without charging return shipping for our error or a faulty item. The seven-day change-of-mind period does not reduce any mandatory consumer rights.