Contact and company information

Updated November 1, 2026.

Business and mailing address

Our company is based in Brazil and this store serves customers in the United States. This address does not imply a US retail location. Contact us before arranging an in-person visit or sending a return.

Order support

Email us your order reference and a description of your request for delivery updates, cancellations, returns or refunds. Please do not send full card details, security codes or passwords.

We aim to acknowledge electronic support requests within five days. This does not extend any cancellation, return or delivery deadline. You do not need an account to contact us.

Store policies

Read our shipping policy, return and refund policy and purchase terms before ordering.